Frequently Asked Questions:

Q. What savings can I typically expect by using Angel?
A. At Angel we are keen not to be seen as merely “cheap”, but rather as providers of a high value service for a fair price. Typically you might also save between 30% and 50% of High Street Accountant charges. Please ask us for a quote. We seek only limited information.

Q. How can Angel deliver such value?
A. By focusing on a particular industry Angel enjoys significant economies of scale from volume ‘repeat’ processing.
All our work is undertaken by fully qualified, experienced and trained staff. Angel carries a full professional indemnity policy.

Q. How can I be sure my business information will be kept private and confidential?
A. The security of our clients’ data is of paramount importance to us. We have implemented sound quality programmes to protect our clients and ourselves. In addition, we have ensured that our partners have similar robust programmes in place. We restrict the flow of financial information on a need to know basis, (for example, if you request that AVN accountants review your personal or business performance with you).

Q. Am I paying a lot extra to receive regular Management Information?
A. No extra charge is made for this service. The Angel management information system, coupled with a Venners regular stock take and contact from an AVN accountant, gives you the fullest control you could need for your business. All businesses have associated risks. You probably take commercial decisions several times a day. Without having key financial information available to tell you the overall effects such decisions are having on the business is akin to driving at speed in the dark and without lights.

Q, Do you make frequent back-ups of business data?
A. Yes-daily.

Q. Do we have to use the business coach service.
A. We believe that this is a cost effective and highly valuable service. You may have certain skills which negate the requirement and of course we will value any client relationship.

Q. Who will deal with any queries I have on a day-to-day basis? Will I have to go through a call centre? How can I be sure that the person I speak to will understand my business?
A. You will be allocated a relationship manager from day one.
We have real people to answer the telephone here.! It is their job to ensure that they put you in touch with someone able to give you a reply to your query. As specialists in the hospitality and leisure sector we are able to deal with all your accounting issues.

Q. When you quote me a fixed fee, can I be sure there will not be any hidden extras at some future point?
A. Our fixed fee is specific to the services we provide and is covered by a detailed service level agreement. If you ask us to undertake work which falls outside of that agreement then a fee may be charged.

Q. My business has some operations overseas - can Angel support me on an international basis?
A. Angel has, via the interests of the directors, representation with accountancy firms in every continent in the World, and in most countries with significant commercial interests.

Q. My time is valuable, how quickly can you deliver your services?
A. Our turn around time is also covered in the service level agreement. By way of example, once our queries have been resolved we would deliver a full set of accounts to you within fifteen working days. Your monthly accounts are available within ten working days.

Q. I have my own stock-taker, do I have to switch to Venners.
A. No, We are impressed with Venners stock control systems and the information provided but recognise that other strong relationships exist.